Forethought-智能客服-自动化支持-提升客户服务效率-通过生成式AI优化客户支持流程，提供快速准确的回复和实时绩效跟踪。

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Forethought
Forethought
4.5 Points
Forethought
通过生成式AI优化客户支持流程，提供快速准确的回复和实时绩效跟踪。
Applicable People: 客户服务中心
客户服务中心
智能客服
自动化支持
提升客户服务效率
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5000+ Artificial Intelligence Tools for YouDiscover AI, Unleash Your PotentialProduct Introduction
Forethought是一款基于生成式AI平台SupportGPT™的产品，旨在自动化客户支持流程，使其更加高效和具有成本效益。该平台利用大型语言模型（LLMs）准确预测客户查询并快速准确地提供相关响应。该平台提供了几个功能，包括Solve，可自动回答任何渠道上的常见问题；Triage，可根据紧急程度对情感和意图进行丰富，然后对案例进行优先级排序和路由；Assist，利用生成式AI的强大功能，为代理商提供相关知识和建议响应；以及Discover，帮助公司实时衡量投资回报率，识别和解决差距，并跟踪绩效。Forethought的生成式AI旨在优化各行业的客户服务，包括电子商务、SaaS、FinTech等。
5000+ Artificial Intelligence Tools for YouDiscover AI, Unleash Your PotentialMain Function
Forethought的SupportGPT™平台具有以下
How to Use
使用Forethought的SupportGPT™平台，您可以轻松自动化和优化整个支持票据生命周期。平台利用大型语言模型（LLMs）准确预测客户查询并快速准确地提供相关响应。您可以使用Solve自动回答任何渠道上的常见问题，使用Triage对情感和意图进行丰富，然后对案例进行优先级排序和路由，使用Assist为代理商提供相关知识和建议响应，使用Discover帮助公司实时衡量投资回报率，识别和解决差距，并跟踪绩效。
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95.90KMonthly Visits
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